Office Policies
HIPAA Privacy Policy: Notice of Privacy Policy for Protected Health Information

Farr Eyecare Group is dedicated to protect your "nonpublic personal health information." This notice outlines how and why we collect that information, and who has access to that information.

How We Collect Your Information

Your personal demographic information such as name, address, birth date, social security number, and medical insurance information is obtained from you. This is why we ask you to fill out the patient information sheet and why we may ask for a copy of your insurance card. This ensures you that the information we collect is correct. If you are a previous patient to this office we will have you verify your information to ensure it is correct.

If you were referred to our office by another health care provider we may request your health information to enable us to better treat your medical condition.

Why We Collect This Information

We collect this information so that we can treat your medical and visual needs and obtain payment from you or your vision insurance.

Who Has Access to This Information

Any person or persons you designate in writing, people directly involved in your medical care, people creating and maintaining your medical record, and those entities that need your information to process health care claims and obtain payment for our services have access to your protected health information.

Entities such as governmental oversight agencies, judicial and administrative proceedings, law enforcement agencies, coroners and medical examiners, and organ procurement organizations may obtain copies of your protected health information. Law mandates these entities have access to your records, and this practice has no jurisdiction over such entities.

How We Protect Your Information

We release your information only to those people who need your information. We maintain physical, electronic, and procedural safeguards so that no one but persons involved in your healthcare or entities needing this information for claims processing have access to your protected healthcare information.

Your Rights

You have the right to inspect your protected healthcare information. You also have the right to amend any errors you may find in your record. If you leave this practice, your protected healthcare information will continue to receive the protection outlined in this notice.


If you have any comments concerning our privacy practices, you may contact the privacy officer of this practice at (480) 899-0188.

This practice reserves the right to amend our privacy policy as dictated by law, without sending you a copy of the amendment. Any changes to this policy will be posted in our office.

Prescription Rechecks

After having your eyes examined with one of our doctors of optometry, if you would like to have your prescription rechecked, we offer such service at no charge for 90 days following the exam date. After the 90 days following the initial exam date, there will be a charge to recheck prescriptions.

Contact Lens Checks

After your initial contact lens fitting, your doctor may need to see you for a follow-up appointment to assess the fit and vision provided by your contact lenses. Given that your doctor feels this is important and may require this visit to finalize your prescription, the follow-up visits are included in the fitting fee and are offered at no additional charge to our patients.

Contact Lens Exchange Policy

Every effort has been made to ensure that you are a good candidate for contact lenses prior to fitting you with them. However, it is virtually impossible to guarantee success with contact lenses. Should a situation arise that would preclude your continuing with contact lenses, or if you simply change your mind and decide contact lenses are not for you, you will receive a refund for the contact lens material fees (upon return of unopened, unmarked, and unexpired packages) if done so within 30 days of the initial evaluation. Refunds for disposable or planned replacement systems are for unopened, unmarked, and unexpired inventory boxes only. In some circumstances, some lenses will be subject to a restocking fee. We also offer exchanges of brands or powers on unopened, unmarked, and unexpired packages of lenses with no restocking fee.

As with all professional services, there is no refund of the professional fees.

Defective Contact Lens Exchange Policy

Since most contact lenses are mass-produced, unfortunately there will be defective contact lenses manufactured. If you feel that any of the lenses you have purchased from Farr Eyecare Group are defective, please contact our office. Defective disposable contact lenses can often be easily exchanged. Custom contact lenses are often issued with a warranty, and may be exchanged for another lens within that warranty’s time frame. Warranties vary depending on the lenses, so please contact us if you think your lenses are within their warranty and would like to exchange them.

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